Your data is protected with 256-bit SSL encryption on khelaghar. We never sell your personal information.

DATA PRIVACY

Khelaghar Privacy Policy

Khelaghar takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden clauses.

Last Updated: January 2025
256-bit SSL Protected

Our Privacy Commitments

  • We never sell your personal data
  • All data is encrypted with 256-bit SSL
  • You can request deletion of your data
  • We only collect what we actually need
  • Payment data is never stored in plain text
  • You can opt out of marketing at any time
  • We respond to data requests within 30 days

How Khelaghar Protects Your Privacy

Six core principles that guide how khelaghar handles your personal information every single day.

End-to-End Encryption

Every piece of data transmitted between your device and khelaghar is protected by 256-bit SSL encryption — the same standard used by major banks. Your login credentials, payment details, and personal information are never sent in plain text.

We Never Sell Your Data

Khelaghar does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. The only time khelaghar shares data with external parties is when it is strictly necessary to process your payments or comply with legal obligations.

Minimal Data Collection

Khelaghar only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We do not collect data speculatively or build profiles beyond what is needed to provide you with a safe, functional gaming experience.

Your Rights, Your Control

You have the right to access, correct, or request deletion of your personal data at any time. Khelaghar will respond to all data requests within 30 days. You can also opt out of marketing communications at any time directly from your account settings or by contacting support.

Secure Payment Handling

Khelaghar does not store your bKash, Nagad, or Rocket account credentials on its servers. Payment transactions are processed directly through the respective mobile financial service providers. Khelaghar only retains transaction records for accounting and compliance purposes.

No Unnecessary Tracking

Khelaghar uses cookies and analytics tools only to improve platform performance and your user experience. We do not use third-party advertising trackers or cross-site tracking technologies. You can manage cookie preferences through your browser settings at any time.

This Privacy Policy describes how khelaghar collects, uses, stores, and protects the personal data of members and visitors. By using the khelaghar platform, you agree to the practices described in this policy. Please read it carefully.

01 Who We Are

Khelaghar is an online gaming platform operating at khelaghar.cc, offering sports betting, casino games, fishing games, and live dealer experiences to players in Bangladesh. When this policy refers to "khelaghar", "we", "us", or "our", it means the khelaghar platform and its operating entity.

Khelaghar acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how khelaghar handles your data, you can contact our privacy team at the address listed in Section 13.


02 Data We Collect

Khelaghar collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly includes:

  • Full name and date of birth
  • Mobile phone number and email address
  • Mobile wallet number (bKash, Nagad, or Rocket) for payment processing
  • Identity verification documents such as National ID, passport, or birth certificate
  • Account preferences and responsible gaming settings
  • Communications you send to khelaghar support

Information collected automatically includes:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, time spent on the platform, and features used
  • Betting and gaming activity, including stakes, game selections, and session duration
  • Cookie data and session identifiers

Khelaghar does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required for identity verification purposes and with your explicit consent.

Data Category Examples Purpose
Identity Data Name, date of birth, NID Account verification, age check
Contact Data Phone number, email Account communication, support
Financial Data Mobile wallet number, transaction history Deposits, withdrawals, fraud prevention
Technical Data IP address, device ID, browser Security, duplicate account detection
Usage Data Games played, bets placed, session time Responsible gaming monitoring, platform improvement
Marketing Data Communication preferences Sending relevant promotions (with consent)

03 How We Use Your Data

Khelaghar uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, enjoyable gaming experience. Specifically, khelaghar uses your data to:

  • Create and manage your khelaghar account
  • Verify your identity and confirm you meet the minimum age requirement of 18
  • Process deposits and withdrawals via bKash, Nagad, and Rocket
  • Detect and prevent fraud, money laundering, and duplicate accounts
  • Monitor gaming activity to support responsible gaming obligations
  • Respond to your support requests and resolve disputes
  • Send you account-related notifications such as deposit confirmations and withdrawal updates
  • Send promotional communications where you have given consent
  • Improve the khelaghar platform based on usage patterns and feedback
  • Comply with applicable legal and regulatory requirements

Khelaghar does not use your personal data for automated decision-making that produces significant legal effects without human review. If khelaghar's fraud detection system flags your account, a member of the security team will review the case before any action is taken.


04 Legal Basis for Processing

Khelaghar processes your personal data on the following legal grounds:

  • Contract performance: Processing your data is necessary to provide the services you signed up for, including account management, payments, and gameplay.
  • Legal obligation: Khelaghar is required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
  • Legitimate interests: Khelaghar processes some data to protect the platform from fraud, maintain security, and improve the user experience — provided these interests do not override your fundamental rights.
  • Consent: Where khelaghar relies on your consent — for example, to send marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing

Khelaghar does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

  • Payment processors: Your mobile wallet number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposits and withdrawals.
  • Identity verification providers: Where required, khelaghar may use a third-party identity verification service to confirm your identity documents. These providers are bound by strict data processing agreements.
  • Legal authorities: Khelaghar may disclose personal data to law enforcement or regulatory bodies where required by law, court order, or to protect the rights and safety of khelaghar and its members.
  • Platform service providers: Khelaghar uses trusted third-party providers for hosting, analytics, and customer support tools. These providers only process data on khelaghar's behalf and under strict contractual obligations.

Khelaghar will never share your personal data with advertisers, data brokers, or any third party for commercial purposes without your explicit consent.


06 Cookies and Tracking

Khelaghar uses cookies and similar technologies to keep the platform running smoothly and to understand how members use the site. Cookies are small text files stored on your device when you visit khelaghar.cc.

Khelaghar uses the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Analytics cookies: Help khelaghar understand which pages are most popular, how long members spend on the platform, and where technical issues occur. This data is aggregated and anonymised.
  • Preference cookies: Remember your settings such as language preference and responsible gaming limits so you do not have to re-enter them each visit.

Khelaghar does not use third-party advertising cookies or cross-site tracking pixels. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the khelaghar platform.


07 Data Retention

Khelaghar retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically:

  • Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • Transaction records are retained for a minimum of five years for accounting and legal compliance purposes.
  • Support communications are retained for two years after the resolution of the relevant issue.
  • Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements.

Once the applicable retention period has expired, khelaghar will securely delete or anonymise your personal data. If you request deletion of your data before the retention period has expired, khelaghar will delete all data that is not subject to a legal retention obligation and will inform you of any data that must be retained and the reason why.


08 Data Security

Khelaghar implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption for all data in transit between your device and khelaghar servers
  • Encryption of sensitive data at rest, including identity documents and financial records
  • Access controls that restrict employee access to personal data on a strict need-to-know basis
  • Regular security audits and penetration testing of the khelaghar platform
  • Two-factor authentication options for member accounts
  • Automated monitoring for suspicious login attempts and unusual account activity

Despite these measures, no online platform can guarantee absolute security. If khelaghar becomes aware of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by law, without undue delay.

If you suspect that your khelaghar account has been compromised, contact our support team immediately via live chat. We will investigate and take appropriate action to secure your account.


09 Your Rights

As a khelaghar member, you have the following rights in relation to your personal data. To exercise any of these rights, contact khelaghar support via live chat or email.

Right of Access

Request a copy of all personal data khelaghar holds about you. We will provide this within 30 days.

Right to Rectification

Ask khelaghar to correct any inaccurate or incomplete personal data held about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.

Right to Restriction

Ask khelaghar to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format so you can transfer it to another service.

Right to Object

Object to khelaghar processing your data for direct marketing purposes. We will stop immediately upon receiving your objection.


10 Children's Privacy

Khelaghar is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If khelaghar discovers that a minor has registered an account, the account will be closed immediately, all funds will be returned where possible, and all associated personal data will be deleted.

If you believe a minor has registered on khelaghar, please contact our support team immediately. Khelaghar takes underage gambling extremely seriously and will act on all reports without delay.


11 Marketing Communications

Khelaghar may send you promotional communications about bonuses, new games, and special offers if you have given your consent to receive them. You can manage your marketing preferences at any time through your account settings or by contacting support.

  • You can opt out of SMS marketing by replying STOP to any marketing message from khelaghar.
  • You can opt out of email marketing by clicking the unsubscribe link in any marketing email.
  • Opting out of marketing will not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts.
  • Members who have self-excluded will not receive any marketing communications from khelaghar for the duration of their exclusion.

12 Changes to This Policy

Khelaghar may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the khelaghar platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.


13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way khelaghar handles your personal data, please get in touch. Our privacy team is available to assist you.

  • Live Chat: Available 24/7 directly on the khelaghar website and app — the fastest way to reach us.
  • Email: [email protected] — we aim to respond to all privacy-related enquiries within 30 days.

For all privacy and data protection enquiries: [email protected]

For general support enquiries unrelated to privacy, please use the live chat feature or visit the FAQ page. You can also review our Terms and Conditions and Responsible Gaming pages for more information about how khelaghar operates.

SAFE AND SECURE

Your Privacy is Protected. Join Khelaghar with Confidence.

Khelaghar uses bank-grade encryption to keep your data safe. Register your free account today, deposit via bKash, Nagad, or Rocket, and enjoy slots, live casino, fishing games, and sports betting — all in BDT, all fully secure.